The CHC33021 Certificate III in Individual Support is the latest nationally accredited qualification reflects the role ofindividuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

Completion of this course may also lead to the following roles:

• Senior personal care assistant
• Community access coordinator
• Community care worker
• Residential care support worker
• In home respite worker
• Disability service officer
• Client assistant
• School support officer (Disability)
• Family support worker
• Care service employee
• Planned activity assistant
• Residential aide
• Field officer (Community services)
• Nurse’s aide
• Home care assistant

Training is delivered via Blended (Face to Face + Online Distance).

Course Duration: This course is designed to be completed in up to 52 weeks (including holidays).

Expected Study Hours: Typical learners are expected to spend 1228 hours depending on existing knowledge, skills, and experience.

Note: Please read the MANAWISE Education Student Handbook and other Policies and Procedures including Refund Policy,Complaints and Appeals Policy, RPL Procedure prior to enrolling.

This course is designed to develop your expertise in providing person-centred support to people who may require support due to ageing, disability or some other reason. Among others, you will learn to:

• Provide individualised support
• Facilitate the empowerment of people receiving support
• Support independence and wellbeing
• Recognise healthy body systems
• Communicate and work in health or community services

All learners will be assessed through:

• Observation during role play/simulation
• Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interview
• Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks

There are no pre-requisites to enter this training program. However, MANAWISE Education screens students according to the following criteria:

• Are 18 years of age and over
• Are living or working in Australia
• Have successfully completed at least Australian high school year 10, or equivalent
• Have basic computer skills
• Have sound Language, Literacy and Numeracy skills (at least Year 10, or equivalent where suitability will be determined utilising MANAWISE Education’s LLN Assessment Tool prior to enrolment*)

*Learners who do not meet the LLN requirements of the course may still enrol into the course provided the

To support you in your new course with MANAWISE Education, we will provide the following:

• CHC33021 learning and assessment suite which includes:
  • Learner Guides
  • Assessment Workbooks
  • Templates for Projects and other activities;
  • Simulated resources to provide students with simulated assessment pathways
• Additional course readings and resources recommended by trainers
• Use of suitable facilities, equipment and resources that reflect real working conditions and model industry operation conditions and contingencies, including:
  • Current legislation, regulations and codes of practice
  • National standards and guidelines for infection prevention and control and hand hygiene
  • Relevant Commonwealth state or territory legislation and industry frameworks
  • Organisation policies, procedures and protocols. Including but not limited to:
    • For WHS
  • Hand hygiene facilities and equipment
  • Personal protective equipment
  • Waste and waste disposal equipment
  • Areas, equipment and supplies for cleaning
  • Individualised plans, including:
    • For the support of people living with dementia that reflect a range of dementia symptoms and identified behaviour and support services
  • Facilities, equipment and resources outlined in individualised plans
• Modelling of industry operating conditions, including:
  • Presence of problem solving activities
  • Real interactions with the person and their families or carers
• PPE relevant to the workplace and job role of the worker
• Health information for people who are ageing or living with disability
• Legislative and statutory instruments related to reporting
• Information on local resources, programs, agencies, transport services, aids and equipment available to people with disability
• Opportunities for engagement with people receiving support services according to an individualised plan or people who participate in simulations and scenarios that involve provision of support services according to an individualised plan
• Opportunities for engagement with people living with dementia and their family, carer or others identified by the person and others involved in service provision
• Opportunities for engagement with people receiving care
• Opportunities for engagement with people with disability or people who participate in simulations and scenarios thatinvolve provision of disability support in a range of contexts
• Opportunities for engagement with people in palliative or end-of-life care or people who participate in simulations and scenarios that involve provision of palliative or end-of-life care in a range of contexts.

To complete your course, you will need ongoing access to the following:

• Computer/laptop with relevant software such as, but not limited to, the following:
  • internet access preferably through Google Chrome
  • MS Word and PowerPoint
  • Adobe Acrobat Reader
• Webcam, microphone and headphones/speakers for video calls

Mandatory Vocational Placement

Learners are required to undertake a minimum of 120 hours of vocational placement within a registered and approved service provider. This must occur after the student has satisfactorily completed all the other units/subjects in this qualification.

During this time, the learners are required to complete a skills workbook.

Learners have the option to:

• Source their own vocational placement providers (MANAWISE Education to check suitability), or
• Have MANAWISE Education assist them in arranging vocational placement providers near their area.

MANAWISE Education will continuously look for and form partnerships with service providers in Queensland and other states in the future.

MANAWISE Education will provide learners a vocational placement pack that outlines all the requirements for finding a suitable vocational placement provider that will facilitate the required workplace assessments and allow the learner to complete the required vocational placement hours.

Learners are recommended to initiate contact with potential vocational placement providers as soon as enrolment is confirmed to allow sufficient time for MANAWISE Education to confirm the workplace’s safety and suitability.

Vocational placement providers must allow access to:

• Vocational workplace supervisor(s) to supervise and confirm completion of the required tasks in the Skills Workbook. The workplace supervisor must:
  • Have adequate knowledge and understanding of ageing and disability care
  • Have the ability to effectively supervise and manage ageing and disability care services
  • Have the necessary experience and qualification/s in the area of individual support specialising in ageing and disability (e.g., they have the relevant VET qualification/s, Certificate III in Individual Support (Ageing and Disability) or higher)
• Use of suitable facilities, equipment and resources that reflect real working conditions and model industry operation conditions and contingencies, including:
  • Current legislation, regulations and codes of practice
  • National standards and guidelines for infection prevention and control and hand hygiene
  • Relevant Commonwealth state or territory legislation and industry frameworks
  • Organisation policies, procedures and protocols. Including but not limited to:
    • For WHS
  • Hand hygiene facilities and equipment
  • Personal protective equipment
  • Waste and waste disposal equipment
  • Areas, equipment and supplies for cleaning
  • Individualised plans, including:
    • For the support of people living with dementia that reflect a range of dementia symptoms and identified behaviour and support services
  • Facilities, equipment and resources outlined in individualised plans
• Modelling of industry operating conditions, including:
  • Presence of problem solving activities
  • Real interactions with the person and their families or carers
• PPE relevant to the workplace and job role of the worker
• Health information for people who are ageing or living with disability
• Legislative and statutory instruments related to reporting
• Information on local resources, programs, agencies, transport services, aids and equipment available to people with disability
• Opportunities for engagement with people receiving support services according to an individualised plan or people who participate in simulations and scenarios that involve provision of support services according to an individualised plan
• Opportunities for engagement with people living with dementia and their family, carer or others identified by the person and others involved in service provision
• Opportunities for engagement with people receiving care
• Opportunities for engagement with people with disability or people who participate in simulations and scenarios that involve provision of disability support in a range of contexts

• Opportunities for engagement with people in palliative or end-of-life care or people who participate in simulations and scenarios that involve provision of palliative or end-of-life care in a range of contexts.

This course covers fifteen (15) units of competency (9 core units and 6 elective units).

Core Units

CHCCCS031 Provide individualised support
CHCCCS038 Facilitate the empowerment of people receiving support
CHCCCS040 Support independence and wellbeing
CHCCCS041 Recognise healthy body systems
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTWHS002 Follow safe work practices for direct client care

Elective Units

CHCAGE011 Provide support to people living with dementia
CHCAGE013 Work effectively in aged care
CHCPAL003 Deliver care services using a palliative approach
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
CHCDIS012 Support community participation and social inclusion
CHCDIS020 Work effectively in disability support

The CHC402021 course is available for only $3, 999.

Initial Deposit of $1500 +
Remaining balance to be paid in 5 monthly installments of $499.80

Please see Fees and Refunds Policy for more information.

Students enrolled in this course may also choose to study other courses that will support them in their Community Service skills. Other options available for students may include the following qualifications:

• CHC40315 Certificate IV in Ageing Support*
• CHC43121 – Certificate IV in Disability Support*

Graduates of this course may also consider enrolling in the following course to advance their career and develop their skills in community services:

• HLT54121 – Diploma of Nursing*
• CHC52021 – Diploma of Community Services*

*These qualifications are not offered by MANAWISE Education

MANAWISE Education has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of competency, or allow the student full credit.