The CHC42021 Certificate IV in Community Services is the latest nationally accredited qualification for community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services.

Completion of this course may also lead to the following roles:

• Community Support Worker
• Outreach Worker
• Individual Support Worker
• Community Development
• Recreational Worker
• Family Support Worker
• Disability Support Worker

Training is delivered via Blended (Face to Face + Online Distance).

Course Duration: This course is designed to be completed within a 52-week period.

Expected Study Hours: Typical learners are expected to spend 881 hours depending on existing knowledge, skills, and experience.

Note: Please read the MANAWISE Education Student Handbook and other Policies and Procedures including Refund Policy, Complaints and Appeals Policy, RPL Procedure prior to enrolling.

This course is designed to develop your expertise in working with the youth. Among others, you will learn to:

• Facilitate the interests and rights of clients
• Recognise and respond appropriately to domestic and family violence
• Work with diverse people
• Facilitate individual service planning and delivery
• Develop and maintain networks and collaborative partnerships

All learners will be assessed through:

• Observation during role play/simulation
• Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interview
• Third-party
• Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks

This qualification has no official entry requirements. However, to be successful in the course MANAWISE Education require the following:

• Are 18 years of age and over
• Are living or working in Australia
• Have successfully completed at least Australian high school year 10, or equivalent
• Have basic computer skills
• Have sound Language, Literacy and Numeracy skills (at least Year 10, or equivalent where suitability will be determined utilising MANAWISE Education’s LLN Assessment Tool prior to enrolment*)

*Learners who do not meet the LLN&D requirements of the course may still enrol into the course provided the enrolment has been endorsed by the trainer and corresponding additional support strategies have been put in place.

Learning Materials Included

You’ll receive access to a complete CHC42021 Learning and Assessment Suite, including:

• Clear, easy-to-follow learner guides
• Assessment workbooks and practical activities
• Project templates and planning tools
• Simulated assessment resources (ideal if you’re not currently in a workplace)
• Additional readings and resources recommended by experienced trainers

Practical Learning

This course is built around hands on learning that reflects real community services work. Through workplace or simulated scenarios, you’ll gain experience in:

• Supporting clients, children and families with diverse needs
• Communicating confidently in challenging or emotional situations
• Responding to behaviours of concern and safety risks
• Working with people affected by domestic and family violence
• Collaborating with colleagues, services and external organisations
• Facilitating group activities, contact visits and service transitions
• Completing professional documentation such as case notes and incident reports
• Promoting Aboriginal and Torres Strait Islander cultural safety

Workplace & Support Resources

Throughout the course, you’ll have access to resources commonly used in community services roles, including:

• Workplace policies and procedures (WHS, service delivery, safety and reporting)
• Current legislation, standards and codes of practice
• Planning documents, client information and referral pathways
• Digital resources, PPE and job relevant equipment

Technology Requirements

To complete the course online, you’ll need:

• A computer or laptop with internet access (Google Chrome recommended)
• Microsoft Word and PowerPoint
• Adobe Acrobat Reader
• A webcam, microphone and speakers or headphones for online sessions

The CHC42021 Certificate IV in Community Services course covers fifteen (15) units of competency (7 core units and 8 elective units).

Core Units

CHCADV001 – Facilitate the interests and rights of clients
CHCCOM002 – Use communication to build relationships
CHCPRP001 – Develop and maintain networks and collaborative partnerships
CHCDFV001 – Recognise and respond appropriately to domestic and family violence
HLTWHS002 – Follow safe work practices and direct client care
CHCDIV001 – Work with diverse people
CHCLEG001 – Work legally and ethically

Elective Units

CHCMHS001 – Work with people with mental health issues
CHCYTH013 – Engage respectfully with young people
CHCYTH014 – Work effectively with young people in the youth work context
CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCPRP003 – Reflect on and improve own professional practice
CHCCCS019 – Recognise and respond to crisis situations
CHCCCS020 – Respond effectively to behaviours of concern
CHCCCS033 – Identify and report abuse

• $200 student contribution fee – on application  
• $4,500 in total ($300 per unit of competency) 
• $2,250 in total (students working within our partner organisation MANAWISE) 

MANAWISE Education has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of competency, or allow the student full credit.

Eligible learners may receive credit transfer for equivalent units previously completed through nationally recognised training.